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Terms & Conditions
Privacy Policy

Terms & Conditions of Sale

In these Terms and Conditions of Sale ("Conditions of Sale"), "we" or "us" refers to Mr White Goods, and "you" refers to the person, organisation, or entity that purchases products or related services from us.
Please read these Conditions of Sale carefully, as they form the agreement under which we will supply products and services to you. These Conditions of Sale apply to all sales made by us to consumers, whether the products and services are purchased online or over the telephone.

 

1. Orders
1.1 You may place an order with us either by calling our sales team or submitting an online order form through our website. Once your order is successfully placed, our team will reach out to confirm all relevant delivery details. We reserve the right to accept or decline an order based on various factors, such as product availability and successful payment validation. Orders cannot be placed by individuals under the age of eighteen (18). Any order placed by someone under eighteen (18) years old may be considered void at our discretion.
1.2 For orders within a 20-kilometre radius of Minchinbury, Sydney, delivery is provided free of charge. For locations within the Sydney metropolitan area but beyond the 20-kilometre radius, a delivery fee of $39 will apply. For deliveries outside the Sydney metropolitan area, a flat-rate delivery fee of $2 per kilometre will be charged.
1.3 Please carefully select the products you wish to purchase, as prices may change. We recommend confirming the current price on our website or by contacting our sales team before finalising your order. It is your responsibility to review your order details, including product information and pricing, before completing the checkout process or placing your order by phone.
1.4 Once your order is placed, you will receive an "order reference number" either via email or over the phone. If payment is made by credit card, debit card, or EFTPOS, your order will not be processed until your payment has passed our internal validation checks. After validation, we will proceed with processing your order and provide you with an order reference number. Please ensure you keep this reference number for your records.
1.5 Upon receipt of your order reference number, a binding agreement will be formed between you and us. These Terms and Conditions of Sale will apply to your order. Any changes to these Terms will only be valid if agreed upon by both parties in writing.

 

2. Availability
2.1 If, for any reason, we are unable to fulfil your order, we will notify you by phone or through the contact details you provided at checkout to discuss alternative options or to cancel your order as agreed.

 

3. Price and Payment
3.1 The price for each product is the amount displayed on our website or quoted by us over the phone at the time your order is placed. All prices include GST. While we strive to ensure that prices and product information on our website or advertisements are accurate and up-to-date, we are not responsible for any errors. Prices listed on third-party websites may not be accurate, and we are not obligated to honour them.
3.2 We accept payments via VISA, MasterCard, Debit Card, AfterPay & Cash on delivery. Payments are processed securely through third-party payment gateways. While we use the latest security technology to protect your transaction, we are not responsible for any loss or damage resulting from unauthorised use of your payment method.
3.3 We may, at our discretion, use strong customer authentication methods to verify online transactions.
3.4 A tax invoice will be sent to you when your order is delivered. This invoice serves as proof of purchase and may be required for warranty claims.

 

4. Delivery
4.1 We offer delivery six days a week and provide free delivery within a 20km radius of our store. For areas beyond this radius, standard delivery fees apply, and you will be informed of the cost before completing your purchase. Please refer to our Delivery Service page to check if you're within our delivery area. If you're outside the delivery area, please contact our Customer Service Team to discuss alternative delivery options.
4.2 You can request a preferred delivery date when placing your order. If we are unable to accommodate your requested date, our customer service team will contact you to arrange another suitable date.
4.3 If you need to change the delivery date or address, please notify us at least 24 hours before the scheduled delivery. If you're unavailable to accept delivery on the agreed date, re-delivery fees will apply for each additional attempt. However, if we are unable to deliver your full order on the scheduled date, no additional charges will apply for subsequent deliveries to complete the order.
4.4 Next-Day Delivery
Next-day delivery is available for orders placed before 6 PM. For orders placed after 6 PM, we will assess availability for next-day delivery. If available, our customer service team will contact you the following morning to confirm the delivery time. Please note that next-day delivery is subject to availability—our delivery team must not be fully booked, and the product must be in stock.

 

5. Connections for Refrigerators, Washing Machines, and Dryers
5.1 We offer standard connection services for refrigerators, washing machines, and dryers as part of our delivery. However, this service may not be available if any of the conditions outlined below apply.
5.2 Connection is only possible if the appliance is within one metre of a standard water connection and within reach of an existing 10-amp power socket suitable for the appliance’s plug.
5.3 Our delivery team will be unable to connect your new appliance if:

  • The required water supply cannot be isolated or is considered unsuitable by our delivery team.

  • The old appliance has not been disconnected from existing plumbing or electrical supplies.

  • The electrical or plumbing connections provided by you are deemed unsuitable.

  • The drainage or waste facilities are unsuitable for connection.

  • The appliance requires mechanical adjustments to address issues such as water pressure problems.

  • Alterations to existing plumbing or electrical connections are needed.

  • The water or power connections are located in a confined space that cannot be easily accessed or reached.

  • Any lifting of the appliance is required over benches, sinks, or other obstructions.
    5.4 Please note, our delivery team is not responsible for hanging dryers or installing hanging brackets. This type of installation should be carried out by a certified professional.
    5.5 We note that this list is not limited to the conditions outlined above. Other factors may arise that prevent us from completing the connection, and we reserve the right to assess each installation on a case-by-case basis.

 

6. Disposal and Removal of Old Products
6.1 You may request that our delivery team removes and disposes of your old product for free. The product being removed does not need to be the same size as the new product being delivered, but it must be at the same delivery location.
6.2 Before removal, you or a third party authorised by you must disconnect the product from all water and electrical connections. By requesting removal, you agree that the discarded items hold no value and become our property once removed. We are free to dispose of them as we see fit.

 

7. Warranties and Limitation of Liabilities
7.1 Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. If a major failure occurs with the goods or services, you are entitled to choose between a replacement of equal or lesser value, or a store credit for the product. If the failure is minor, we will provide a remedy within a reasonable time. If Mr White Goods is unable to rectify the issue, we will issue a store credit for the cost of the goods or cancel the service contract.
7.2 Mr White Goods agrees to replace any faulty product within the warranty period. However, if no fault is found, or the product has been damaged due to misuse (such as, but not limited to, exceeding manufacturer specifications, overloading, incorrect installation, flooding, or improper use), inspection fees will apply. If the customer refuses to pay the inspection fees, the warranty will be void.
7.3 To make a warranty claim, proof of purchase is required (e.g., product model, serial number, date of purchase). Claims must be submitted within the warranty period to be valid.
7.4 Returned items must be in their original condition. If an item is returned in unsatisfactory condition, it will not be eligible for an exchange or warranty replacement. A new delivery date will be arranged at the customer’s expense.
7.5 To initiate a warranty claim, you must follow the troubleshooting instructions provided by Mr White Goods. Our team may request videos or photos to help identify the issue. Communication must be responded to within two business days to avoid delays in processing your claim.
7.6 Faulty products will be replaced with a like-for-like or similar product in terms of size and value. The warranty on any replacement product begins from the first date of purchase.
7.7 Mr White Goods is not responsible for any costs the customer may incur when making a warranty claim.
7.8 If the item has been collected by us, it must be returned to our premises at the customer’s expense. If you wish to have the replacement item delivered, inspection fees will apply. If the item was originally delivered, no additional charges will be incurred for the replacement delivery.

7.9 Blocked pumps caused by loose items or foreign objects, or any damage resulting from the blockage, are not covered under warranty.

 

8. Returns, exchanges, or store credit
8.1 Returns, exchanges, or store credit will not be accepted under the following circumstances:

  • The goods have not been handled with reasonable care by the consumer.

  • The goods have been damaged by the consumer in a manner inconsistent with their intended use.

  • The consumer is unable to provide proof of purchase from Mr White Goods.

  • The consumer discovers a lower price for the same goods elsewhere.

  • The consumer examined the goods before purchase and failed to identify any obvious defects.

  • The consumer was made aware of a defect before purchase and still proceeded with the transaction.

  • The consumer has changed their mind regarding the purchase.

  • The consumer has not checked measurements of product before purchase.

8.2 To initiate a return, exchange, or store credit, please contact our customer service team. All returned items must be in original, unused condition with proper documentation. Items returned with damage or showing signs of misuse may not be eligible for a store credit or exchange.

 

9. Force Majeure
9.1 We will not be liable for any delay or failure to perform our obligations under these Conditions of Sale if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 3 months, we may terminate our agreement with you by giving you 5 business days’ written notice.

 

10. General
10.1 These Conditions of Sale form the entire agreement between you and us and, unless expressly agreed to in writing by us no terms or conditions of yours, including any Terms or Conditions printed or referred to in your offer to purchase or order (if any) will be binding on us or have any legal effect.
10.2 We may change any provision in these Conditions of Sale without notice so we advise that, even if you are a frequent purchaser from us, you check these Conditions of Sale whenever you want to purchase products from us. Any change of these Conditions of Sale will only apply to future orders. None of our agents or employees or any third parties have any authority to change these Conditions of Sale.
10.3 We reserve the right to refuse supply of the products or services ordered by you, terminate our contract with you or terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.
10.4 You must not assign any rights and obligations under these Conditions of Sale whether in whole or in part without our prior written consent.
10.5 Any notice in connection with these Conditions of Sale will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other party.
10.6 If any provision of these Conditions of Sale is invalid, illegal or unenforceable, these Conditions of Sale take effect (where possible) as if they did not include that provision.
10.7 Please refer to our Privacy Policy to see how we collect, use and protect your personal information.
10.8 Any failure by a party to insist upon strict performance by the other of any provision in these Conditions of Sale will not be taken to be a waiver of any existing or future rights in relation to the provision.
10.9 These Conditions of Sale are governed by the laws of New South Wales, Australia. The parties each agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

 

Disclaimer: Cosmetic Imperfections
By proceeding with your purchase, you acknowledge that our second-hand refurbished appliances may exhibit cosmetic imperfections such as scratches, dents, mold, or rust. These imperfections do not affect the functionality of the appliances. The actual appearance of these appliances may differ from images provided. We strive for transparency and conduct thorough testing to ensure optimal performance. We recommend reviewing additional photos and measurements to confirm that the product meets your requirements. Returns or exchanges based on a change of mind are not accepted. For specific inquiries or further information, please contact us before completing your purchase.

 

Privacy of Customer Information, Data Protection
We are committed to safeguarding the privacy of our customers’ personal information. All personal data collected during the ordering process is securely stored and used exclusively for order fulfilment purposes. We do not share customer information with third parties for marketing purposes. Payment information is encrypted and processed securely. Our Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For more information about how we handle your personal information, please refer to our Privacy Policy.

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