Terms & Conditions
Privacy Policy

Terms and Conditions

1. Order Placement and Delivery

1.1 Order Confirmation and Delivery Details:


Upon the successful placement of your order, our team will reach out to confirm all pertinent delivery details. For orders within a 20-kilometer radius of Minchinbury, Sydney, delivery is provided free of charge. For locations extending beyond this radius but within the Sydney metropolitan area, a delivery fee of $39 will be applied. For deliveries outside the Sydney metropolitan area, a flat-rate delivery fee of $2 per kilometer will be assessed.

1.2 Scheduling and Notification:


After placing your order, our team will coordinate with you to schedule a convenient delivery time. A notification call will be made prior to arrival to inform you of the estimated delivery time. If your delivery location requires navigating stairs or other access constraints, please inform us in advance to facilitate appropriate arrangements. If no one is available to receive the delivery at the agreed time, a re-delivery fee will be incurred. Any modifications to the scheduled delivery date or time must be communicated to us no less than 24 hours prior to the original appointment. In the event of unforeseen delays during delivery, a waiting fee may apply. It is the customer’s responsibility to ensure that delivery pathways and installation areas are clear and accessible. Our delivery team will position the appliance according to your specifications, provided it is safe to do so. Ensure that all utility connections are prepared in advance to facilitate a smooth installation. For further details, please refer to our ‘Delivery Service’ section.

2. Installation Services

2.1 Scope of Installation Service:


With the purchase of your appliance, we provide delivery, installation, and operational guidance. Should any obstructions or complications arise during the installation process, we reserve the right to limit the delivery to the entrance of the premises. This includes, but is not limited to, issues with household plumbing, electrical systems, or other obstructions such as faulty or leaking taps. Our installation service does not extend to extensive modifications to the property, including but not limited to dismantling cabinetry, drilling holes, or making structural changes.

2.2 Customer Responsibilities:


To ensure a successful installation, customers are responsible for preparing the installation area. This includes ensuring that the location is clear of any obstructions and that all necessary utility connections (e.g., water, electricity) are readily accessible. If the installation area does not meet these requirements, we reserve the right to limit the scope of our service.

3. Payment Methods

3.1 Accepted Payment Methods:


We accept a variety of payment methods for your convenience, including contactless payment, cash, and Afterpay. Payment methods are subject to availability and may be updated from time to time.

4. Returns and Refunds
4.1 Refund Policy:


We offer a exchange, or refund within a 30-day period from the date of purchase, subject to certain conditions. Returns, exchanges, or refunds will not be accepted under the following circumstances:
* The goods have not been handled with reasonable care by the consumer.
* The goods have been damaged by the consumer in a manner inconsistent with their intended use.
* The consumer is unable to provide proof of purchase from our business.
* The consumer discovers a lower price for the same goods elsewhere.
* The consumer examined the goods before purchase and failed to identify any obvious defects.
* The consumer was made aware of a defect before purchase and still proceeded with the transaction.
* The consumer has changed their mind regarding the purchase.

4.2 Return Process:


To initiate A exchange, or refund, please contact our customer service team. All returned items must be in their original condition. Items returned without proper documentation or showing signs of poor use or damage may not be eligible for a refund or exchange.

5. Warranties

5.1 Warranty Coverage Period:


All products are covered by a comprehensive 3-month warranty commencing from the date of purchase. This warranty is subject to the condition that the appliance has not been subject to unauthorised alterations, tampering, or misuse. Unauthorised actions include, but are not limited to, swapping of taps, disassembly of parts, or modification of internal components. To maintain warranty coverage, all applicable fees or call-out charges must be paid in full. If outstanding amounts are not settled, the warranty will be temporarily suspended until all dues are cleared.

5.2 Repairs Covered Under Warranty:


Our warranty includes coverage for the cost of necessary repairs arising within the 3-month warranty period. This coverage ensures that repairs required to address issues falling within the warranty terms will be performed at no additional cost to you. All claims must be made within the warranty period to qualify for warranty services.

5.3 Repairs Not Covered Under Warranty:


The warranty does not cover damages resulting from misuse, improper installation, or unauthorised repairs. Should a fault be determined to be due to misuse or improper handling, a call-out fee will be charged. Our team will conduct a thorough assessment of reported faults and determine if they arise from inherent defects in the appliance. If no fault is found and the issue is due to improper use, a call-out fee will apply.

5.4 Warranty Claims Outside Sydney or Beyond 50km 
For warranty claims made outside Sydney or beyond a 50km radius from our Minchinbury location, a call-out fee will apply. This fee covers the cost of travel and any additional expenses incurred for servicing the appliance at locations beyond our standard service area. Please contact our customer service team for further details regarding call-out fees and to arrange for service in these areas.

5.5 Procedure for Warranty Claims:


To initiate a warranty claim, please contact our customer service team directly. Our representatives will guide you through the process and provide assistance with the required documentation. To be eligible for a warranty claim, the appliance must be in its original condition, free from dents, scratches, or other damage, and returned with all included accessories and components. Claims will be subject to inspection, and the company reserves the right to reject claims that do not meet these conditions. For additional support, please contact our customer service team.

6. Liability

6.1 Limitation of Liability:


Our liability is limited to damages directly arising from the purchase of our products. We are not liable for any damages resulting from improper use or handling of the products by the customer. We do not accept liability for:
* Damage to personal property
* Losses resulting from internal or external leaks, power outages, or utility failures
* Damage to vehicles
* Items damaged by natural disasters, including but not limited to fires, floods, or earthquakes
Although we ensure that each appliance undergoes rigorous final testing to meet our quality and safety standards, we cannot be held responsible for issues such as blowing fuses or tripping breakers, which may arise from compatibility issues with your home’s electrical system. Our warranty does not cover damages or issues related to your home’s electrical infrastructure. For any concerns or assistance, our customer support team is available to help.

6.2 General Liability Notice:

Please be aware that liability for damages is not limited to the above and may be subject to additional considerations based on specific circumstances.

7. Disclaimer

7.1 Cosmetic Imperfections:


By proceeding with your purchase, you acknowledge that our second-hand refurbished appliances may exhibit cosmetic imperfections such as scratches, dents, mold, or rust. These imperfections do not affect the functionality of the appliances. The actual appearance of these appliances may differ from images provided. We strive for transparency and conduct thorough testing to ensure optimal performance. We recommend reviewing additional photos and measurements to confirm that the product meets your requirements. Returns or exchanges based on a change of mind are not accepted. For specific inquiries or further information, please contact us before completing your purchase.

8. Privacy of Customer Information

8.1 Data Protection:


We are committed to safeguarding the privacy of our customers’ personal information. All personal data collected during the ordering process is securely stored and used exclusively for order fulfillment purposes. We do not share customer information with third parties for marketing purposes. Payment information is encrypted and processed securely. Our Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For more information about how we handle your personal information, please refer to our Privacy Policy
 

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Your satisfaction is our priority. If you have any queries or further clarification on our terms and conditions, please feel free to contact us. Thank you for choosing Mr White Goods for your Appliance Needs.

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